Shipping, Returns & Exchanges
SHIPPING
FREE SHIPPING WORLDWIDE on orders over €150
All orders ship from our Dublin studio via An Post with tracking & shipping confirmation.
Standard Shipping in Republic of Ireland is €8.00
Standard Shipping worldwide is €15.00 (7-10 business days)
Standard shipping for orders over €150 is FREE (7-10 business days)
Need something faster? Priority shipping (3-5 business days) is available for €40.
We currently offer worldwide shipping, rates are calculated at checkout.
For US customers Import duties, taxes, and charges are included in your order’s total price or shipping cost.
For all other customer please check with your country’s customs office to see what additional charges you should expect before making your purchase.
International gifts: If you are shipping a gift order outside of Ireland, please bear in mind that we still have to include the value of the goods on the customs declaration. Being that we are a merchant, we cannot mark packages as a “gift” on the customs form.
Our studio is closed for all Irish holidays.
RETURNS
We want you to be thrilled with your purchase!
Unworn purchases can be returned for a full refund within 30 days of delivery. Damage claims must be filed within 2 days of receipt of goods. Claims for defective items must be made within 30 days upon receipt of goods. All refunds will be credited back to the original form of payment and may take 3-5 business days to process.
To start a return, please email: hello@fiaclothing.com. Please note: shipping charges will not be refunded.
GIFT RETURNS
If you’d like to return a gift you received, please email us the following information: gifter’s name, shipping name & address to
hello@fiaclothing.com. Gift returns will be processed as store credit.
EXCHANGES
We are happy to offer exchanges on both online and in-person purchases.
ONLINE PURCHASES
If you would like to exchange an item purchased online, please return the original item to us with your order details and a note explaining the item, colour or size you would like in exchange.
Items must be returned unworn, unused and in their original condition, with tags attached where applicable.
We will arrange the exchange once the original item has been received. If the requested item is unavailable, we will contact you to discuss the available options.
The cost of returning an item is normally the responsibility of the customer, unless the item is faulty or we have sent an incorrect item.
IN-PERSON PURCHASES
We are happy to offer exchanges on purchases made in person within 30 days of purchase.
If you would like to exchange an item, please return the original item to us with your purchase details and a note explaining the item, colour or size you would like in exchange.
Items must be returned unworn, unused and in their original condition, with tags attached where applicable.
We do not offer refunds for change of mind on in-person purchases.
FAULTY OR INCORRECT ITEMS
If your item is faulty or you have received an incorrect item, please contact us as soon as possible and we will be happy to help.
Your statutory consumer rights apply to faulty or incorrectly supplied goods.
